FAQ

Claimant can login directly using password set on registration. If user forgets the password: 

Step 1 : Visit the portal https://egumis.anm.gov.my/

Step 2 : Click at �??Forgot Password�??.

Step 3 : Key in registered email. 

Step 4 : Check your registered email. If not received, please check your �??Junk Mail�?? 

Step 5 : Re log in using password received.

eGUMIS users can contact the System Administrator via Contact Us : Complaint/Feedback. Please click on the link provided.

If eGUMIS user does not log in to the eGUMIS portal after receiving the password for more than 30 days, the account will be automatically deactivated.

Yes, the period of active users is 6 months from the date of last login to eGUMIS portal. The user account will automatically be deactivated and the user will need to sign up as a new user.

Please take the following actions :

Step 1 : Refer to the Tab : Contact Us

Step 2 : Submit a complaint/feedback using the link provided

For example :

Please provide the correct identification number if the number was incorrectly keyed in on registration.

Information available in the eGUMIS contains unclaimed money records surrender by the companies/firms to the Registrar. The applicant needs to refer to the relevant party for the purpose of confirming the submission of the unclaimed money (if any).

Review may be done at the counter of the Registrar's Office or State/Branch Office of the National Accountant Department of Malaysia (JANM).

The original confirmation letter that can prove the authenticity of the unclaimed money shall be submitted at Registrar's Office or State/Branch Office of the National Accountant Department of Malaysia (JANM).

Please refer to the address of the Registrar's Office and the list of JANM State/Branch addresses on the website www.anm.gov.my. Applicants may also refer to the company/firm that submitted the unclaimed money to the Registrar.

All Unclaimed Monies information is based on the record of submission from the entity (company/firm) to the Registrar. For the purpose of the Unclaimed Monies application, the claimant must print out the Unclaimed Monies information and refer to the company/firm that surrendered the Unclaimed Monies for confirmation letter and explanation.

Applications for Unclaimed Monies are allowed to be made to parties as follows:

a) The owner of Unclaimed Monies,

b) The estate administrator that have been appointed in Letter of administration

c) Liquidator for a company that in the process of winding up

d) Individual or company/firm that have been mentioned in the Court Order; or

e) Companies Commission of Malaysia/Malaysian Department of Insolvency for a company that has been fully dissolved.

eGUMIS user may follows the following steps :

Step 1 : Visit the eGUMIS Portal link : https://egumis.anm.gov.my/

Step 2 : Click on the column "CLICK HERE TO SEARCH UNCLAIMED MONEY" to check via personal identification number. Click â??Printâ?? the unclaimed money information (if necessary)

Step 3 : Tick on the unclaimed money record you want to claim and select "Continue With Application"

Step 4 : Click on "Add Recipient" to enter the details of the unclaimed money recipient. Select the box provided if personal information same as applicant information, enter banking information and then "Save".

Step 5 : Upload supporting documents for the "MANDATORY" category

Step 6 : Tick the box to agree to the acknowledgment and terms and conditions and Click Submit. Select Yes to submit the application

Step 7 : Application status may be checked via eGUMIS portal.

Pleased be informed that they are two stages of verification of supporting documents for the purpose of WTD application.

Therefore, the WTD refund process in the action by receiving the following notification :

Sir/Madam

The process of validating the documents supporting for your WTD application was successful.

Your WTD application is being processed.

The payment will be credited to your account within 30 working days from the date of this notification.

Please log in to the egUMIS Portal : https//:egumis.anm.gov.my for more information (FAQ).

Thank you for using eGUMIS Portal service.

This is a computer generated. Signature is not required.

eGUMIS user may follows the following steps : 

Step 1 : Log in to the eGUMIS Portal

Step 2 : Click on Summary/Application List Tab

Step 3 : Refer to the STATUS column

There are eight (8) types of status :

i. DRAFT

The application has not been sent by the user.

ii. FIRST VERIFICATION OF DOCUMENTS

The application has been sent and in the process of first verification

iii. FIRST QUERIES OF DOCUMENTS

Application is queried. Please refer to the query information 

iv. SECOND VERIFICATION OF DOCUMENTS

The application is in the second verification process

 v. SECOND QUERIES DOCUMENT

Application is queried. Please refer to the query information

 i. NEW

The application has been verified and sent for the payment process

 vii. DONE

The application has been paid.

 xv. APPLICATION INQUIRY

The application has been rejected.

Please refer to the following notification :

Sir/Madam

We are sorry.

The process of validating the documents supporting for your WTD application was not successful.

Please refer to the query description as follows: (Refer to the document verification information)

Please log in to the eGUMIS Portal : https//:egumis.anm.gov.my for more information to re-upload the required documents.

Thank you for using eGUMIS Portal service.

This is a computer generated. Signature not required.

The actions that need to be taken are as follows:

Step 1 : Clik Update Documents

Step 2 : Clik delete in the action field, the reupload the right document

Step 3 : Clik submit to resubmitting the application form

Applications with draft status will be kept for 7 days before being automatically deleted by the system. The search and filling of the form must be done again to continue the application after the 7-day period.

Applications with draft status will be kept for 3 months before being automatically deleted by the system. The search and filling of the form must be done again to continue the application after the 3-month period.

Applications will be kept for 2 years before being automatically deleted by the system. Please contact our office for further inquiry.

Active account document is a copy of the bank account book or bank account statement that is still active for payment to be credited directly.

A copy of the bank account book or bank account statement must be complete with the name as in the identity document, bank account number and bank name. Any handwriting without a bank confirmation stamp is NOT PERMITTED.

1.     UMA-7 form

2.     Copy of identification card (front and back)

3.     A copy of the front page of the account book/bank statement (savings/current) that is clear and complete with the applicant's full name, bank account number and bank name (payment will be credited directly into the account)

Note: Tabung Haji /Investment /loan and ewallet account are not allowed

4.     Two (2) of the three (3) following documents:

        i.     ORIGINAL banker's cheque/bank draft/cashier's order;

       ii.     ORIGINAL banker's cheque/bank draft/cashier's order application form that has a clear bank printout of the transaction information;

  iii.    ORIGINAL Confirmation Letter from the company/firm surrender the unclaimed money to the Registrar according to the prescribed format.

Note: 

·       The applicant must obtain a release letter from Headquarters of the Department/Agency

        if the original bank draft or bankers check in the name of  Director General of Immigration, Director              General of Inland Revenue or Director General of the Public Sector Housing Financing Board or any            Government department/agency (if applicable) cannot be presented

·      In case of failure to submit documents (i) and (ii) Release Letter from the buyer/receiver of Bankers Cheque/Bank Draft/Cashiers Order must be submitted; and

·       AM 80 form and UMA-8 Liability Bond form completed and signed in front of a Sessions Court Judge, Magistrate or Commissioner Oath and off RM10.00 Revenue Stamp at LHDN for each unclaimed money details. The period of the revenue stamp shall not exceed 30 days from the date of signature of the Sessions Court Judge, Magistrate or Commissioner of Oaths, applicant and witness.

Note: The ORIGINAL document must be submitted through the counter/registered post within 07 working days from the date of online application submitted

1.     UMA-7 form

2.     A copy of the identification documents. Current passport and the passport when the transaction was made in Malaysia.

3.     A complete copy of a clear bank statement with the applicant's full name, bank account number, bank name, bank address and national clearing code (FW/SC)/Swift Code (payment will be credited directly into the account)

4.     Payment Application Form Through Bank Draft or TT if the claimant does not have a bank account in Malaysia.

5.     The following documents:

             i.         ORIGINAL document (Example: bank savings account book/fixed savings certificate); or

             ii.        ORIGINAL confirmation letter from the company/firm that surrender the unclaimed money to the Registrar (if there is no original document) according to the prescribed format; and

             iii.        Other documents according to the type of unclaimed money

Note: The ORIGINAL document must be submitted through the counter/registered post within 07 working days from the date of online application submitted

1.     Form UMA-7 duly completed and signed by the authorized company�??s offi­cer, stating his name and designation, and affixed with the company�??s/firm�??s offi­cial seal.

2.     An authorization letter for the company�??s offi­cer signing the application form together with a copy of the offi­cers identity card and work pass (if available).

3.     A copy of the certificate of registration of the company/firm and change of name (if applicable).

4.     A copy of a bank statement (active current account) bearing the company�??s full name, account number and bank�??s name or account active confirmation letter from the bank (payment will be directly credited into the account).

5.     The original document (e.g.: bank account passbook/fixed deposit certificate etc).

6.     A confirmation letter from the company which surrendered the UM to the Registrar (if applicable) or if the UM�??s details are incomplete.

Note: ORIGINAL documents must be submitted via counter/registered post within 7 working days upon submission of online application

1.     The completed UMA-7 application form is filled in and signed by an authorized company/firm official complete with the company/firm's name, position and official stamp.

2.     Authorization letter from the company/firm officer who signed the application form together with a copy of the identity card and employee card (if relevant).

3.    Copy of company/firm registration certificate and name change certificate (if relevant).

4.     A copy of an active bank statement showing the name, company/firm account number and bank name or an active account confirmation letter from the bank (payment will be credited directly into the account).

5.     Two (2) of the three (3) following documents:

     i.    ORIGINAL Banker's cheque/bank draft/cashier's order or copy of Banker's cheque/bank draft/cashier's order which must be certified by the issuer of the Banker's cheque/bank draft/cashier's order;

             ii.          ORIGINAL banker's cheque/bank draft/cashier's order application form that has a bank printout or a copy of the banker's cheque/bank draft/cashier's order application  which must be certified by the issuer of the Banker's cheque/bank draft/cashier's order;

      iii.      ORIGINAL Confirmation Letter from the company/firm surrender the unclaimed money to the complete Registrar according to the prescribed format.

Note: 

·       The applicant must obtain a release letter from Headquarters of the Department/Agency

        if the original bank draft or bankers check in the name of  Director General of Immigration, Director              General of Inland Revenue or Director General of the Public Sector Housing Financing Board or any            Government department/agency (if applicable) cannot be presented.

·      In case of failure to submit documents (i) and (ii) release letter from the buyer/receiver of Bankers Cheque/Bank Draft/Cashiers Order must be submitted; and

·       AM 80 form and UMA-8 Liability Bond form completed and signed in front of a Sessions Court Judge, Magistrate or Commissioner Oath and off RM10.00 Revenue Stamp at LHDN for each unclaimed money details. The period of the revenue stamp shall not exceed 30 days from the date of signature of the Sessions Court Judge, Magistrate or Commissioner of Oaths, applicant and witness.

Note: The ORIGINAL document must be submitted through the counter/registered post within 07 working days from the date of online application submitted

1.     Form UMA-7 duly completed and signed by the authorized companyâ??s offi­cer, stating his name and designation, and affixed with the companyâ??s/firmâ??s offi­cial seal.

2.     An authorization letter for the companyâ??s offi­cer signing the application form together with a copy of the offi­cers identity card and work pass (if available).

3.     A copy of the certificate of registration of the company/firm and change of name (if applicable).

4.     A copy of a bank statement (active current account) bearing the companyâ??s full name, account number and bankâ??s name or account active confirmation letter from the bank (payment will be directly credited into the account).

5.     A letter of clarification in relation to the application.

6.     A confirmation letter regarding the surrender and information on the UM.

7.     Proof of payment which has been certified by the companyâ??s offi­cer.

8.     A copy form UMA-3 certified by the companyâ??s o­fficer.

9.     Duly completed General 80 form and Indemnity Bond form (UMA-8) signed before a Sessions Court Judge, Magistrate or Commissioner for Oaths, applicant and witness with a RM10 revenue stamp endorsed by Inland Revenue Board (IRB) for each of the UM.

Note: ORIGINAL documents must be submitted via counter/registered post within 7 working days upon submission of online application

Application form, the Bankruptcy Bond form and the example of the company/firm confirmation letter can be downloaded via tab "Download"

The registrar will issue a query letter stating the incomplete document and returning all the supporting documents along with the application form to the applicant.

To make an online UM submission, first company/firm shall make UM payment via the eGUMIS Portal. Once the payment is successful, company/firm shall upload the encrypted softcopy of UM Register. UM Register must be prepared according to the format specified by the UM Registrar

Online UM submission can only be made by a company/firm who has applied for the eGUMIS Portal access by submitting UMA-1 form to the Registrar of UM.

To register as a user for the eGUMIS Portal, the company/firm must complete UMA-1 form. The form can be downloaded from the following link: http://www.anm.gov.my/index.php/en/khidmat/wang-tak-dituntut. Completed UMA-1 form must be submitted to the Registrar of UM. The Registrar will send temporary ID and password to the authorized officer(s) of the company/firm by e-mail.

Document that need to be uploaded is encrypted softcopy of UM Register. Company/firm shall use encryption key set by the Registrar of UM.

Format and guidelines for the preparation of the UM Register can be downloaded from the following link: http://www.anm.gov.my/index.php/en/khidmat/wang-tak-dituntut.

All application for encryption key shall be e-mailed to akaun.bwtd@anm.gov.my.

The official receipt can be downloaded via the eGUMIS Portal only after the online UM submission is successful, processed and accounted for by the Registrar of UM.

If the company/firm encounters any technical difficulties when performing online UM submission, the company/firm shall contact:

Account Unit

Bahagian Pengurusan Wang Tak Dituntut

Jabatan Akauntan Negara Malaysia

Aras 1, Blok Utara, Perbendaharaan 2

Kompleks Kementerian Kewangan

No. 7 Persiaran Perdana

Presint 2

62594 Putrajaya

akaun.bwtd@anm.gov.my