FAQ

Claimant can search the Unclaimed Monies via online through these following steps: 

Step 1 : Visit the portal https://egumis.anm.gov.my/

Step 2 : Register user by online.

Step 3 : Log in the portal using the password key in during registration. 

Step 4 : Update the user information. 

Step 5 : Click at "CLICK HERE TO SEARCH FOR UNCLAIMED MONIES" to search the unclaimed Monies using identification number and company registration number and print the unclaimed Monies detail (if any)

Step 6 : Click â??Printâ??, if needed.

Claimant can login directly using password set on registration. If user forgets the password: 

Step 1 : Visit the portal https://egumis.anm.gov.my/

Step 2 : Click at �??Forgot Password�??.

Step 3 : Key in registered email. 

Step 4 : Check your registered email. If not received, please check your �??Junk Mail�?? 

Step 5 : Re log in using password received.

eGUMIS users can contact the System Administrator via Contact Us : Complaint/Feedback. Please click on the link provided.

If eGUMIS user does not log in to the eGUMIS portal after receiving the password for more than 30 days, the account will be automatically deactivated.

Yes, the period of active users is 6 months from the date of last login to eGUMIS portal. The user account will automatically be deactivated and the user will need to sign up as a new user.

Please take the following actions :

Step 1 : Refer to the Tab : Contact Us

Step 2 : Submit a complaint/feedback using the link provided

For example :

Please provide the correct identification number if the number was incorrectly keyed in on registration.

All Unclaimed Monies information online are based on the record of submission from the entity (company/firm) to the Registrar and has been gazetted.

UM checking can be done at the Registrar's Office or the State/Branch Accountant General's Department of Malaysia (AGD) Office, or by checking the Government Gazette kept at the National Library of Malaysia.

Applicants can submit the original document or a confirmation letter from the company/firm that can prove the ownership of the UM at the Registrarâ??s Office or any nearby State/Branch Accountant General's Department of Malaysia (AGD). Please refer to the UM Registrar's Office address and the list of addresses of the State/Branch AGD on the website www.anm.gov.my. Applicants may also refer to the company/firm that surrendered the Unclaimed Monies for its status.

All Unclaimed Monies information is based on the record of submission from the entity (company/firm) to the Registrar. For the purpose of the Unclaimed Monies application, the claimant must print out the Unclaimed Monies information and refer to the company/firm that surrendered the Unclaimed Monies for confirmation letter and explanation.

Applications for Unclaimed Monies are allowed to be made to parties as follows:

a) The owner of Unclaimed Monies,

b) The estate administrator that have been appointed in Letter of administration

c) Liquidator for a company that in the process of winding up

d) Individual or company/firm that have been mentioned in the Court Order; or

e) Companies Commission of Malaysia/Malaysian Department of Insolvency for a company that has been fully dissolved.

eGUMIS users can make WTD online application by the following steps:

Step 1 : Visit the eGUMIS Portal link : https://egumis.anm.gov.my/

Step 2 : Click Here To Search WTD

Step 3 : Tick on the WTD record and click on â??Continue with Applicationâ??

Step 4 : Click Add Recipient, enter the bank information then click save

Step 5 : Upload the supporting documents for Mandatory categories

Step 6 : Tick the two boxes to agree with the eGUMIS acknowledgment and terms and conditions, then click submit

Application will only be processed after the documents are being verified.

Step 7 : Application status may be checked via eGUMIS portal.

Pleased be informed that they are two stages of verification of supporting documents for the purpose of WTD application.

Therefore, the WTD refund process in the action by receiving the following notification :

Sir/Madam

The process of validating the documents supporting for your WTD application was successful.

Your WTD application is being processed.

The payment will be credited to your account within 30 working days from the date of this notification.

Please log in to the egUMIS Portal : https//:egumis.anm.gov.my for more information (FAQ).

Thank you for using eGUMIS Portal service.

This is a computer generated. Signature is not required.

Please refer to the following steps :

Step 1 : Log in to the eGUMIS Portal

Step 2 : Click the Tab Summary/Application List

Step 3 : Refer the Status Field

There are eight (8) types of status :

i. DERAF

Application has not been sent

ii. DOCUMENT VERIFICATION 1

Application has been sent and waiting for document verification 1

iii. QUERY DOCUMENT 1

Applicationâ??s document is being queried please refer to the query information

iv. DOCUMENT VERIFICATION 2

Application has been verified and waiting for document verification 2

v. QUERY DOCUMENT 2

Applicationâ??s document is being queried please refer to the query information

vi. NEW

Application has been verified and sent for payment process

vii. Completed

Payment has been processed

xv.Query

Application has been rejected please submit a new application.

Please refer to the following notification :

Sir/Madam

We are sorry.

The process of validating the documents supporting for your WTD application was not successful.

Please refer to the query description as follows: (Refer to the document verification information)

Please log in to the eGUMIS Portal : https//:egumis.anm.gov.my for more information to re-upload the required documents.

Thank you for using eGUMIS Portal service.

This is a computer generated. Signature not required.

The actions that need to be taken are as follows:

Step 1 : Clik Update Documents

Step 2 : Clik delete in the action field, the reupload the right document

Step 3 : Clik submit to resubmitting the application form

Active account document is a copy of the bank account book or bank account statement that is still active for payment to be credited directly.

A copy of the bank account book or bank account statement must be complete with the name as in the identity document, bank account number and bank name. Any handwriting without a bank confirmation stamp is NOT PERMITTED.

1.     Form UMA-7 via eGUMIS

2.     A copy of applicant's identity card (both sides)

3.     A copy of the front page of an active account passbook/bank statement of the applicant (payment will be directly credited into the account).  

Note: Tabung Haji Account/Investment Account/Loan Account not acceptable

4.     Either two (2) out of three (3) of the following documents:

        i.     The ORIGINAL banker's cheque/bank draft/cashier's order;

       ii.     The ORIGINAL customer's copy of the Remittance Application Form for the banker's cheque/bank draft/cashier's order with the clear banking transaction information printed on the copy;

  iii.     The ORIGINAL confirmation letter from the bank which surrendered the Unclaimed Moneys bearing the details in a prescribed format.

Note: 

·       In the event that the original bank draft or banker's check made in the name of the Director-General of Immigration, Director-General of Inland Revenue Board or Director-General of Public Sector Home Financing Board or any Government Agencies cannot be submitted, the applicant must obtain a waiver from the Headquarters of the respective agencies. 

·      If document (i) and (ii) could not be provided, a release letter from applicant/recipient of the bankerâ??s cheque/bank draft/cashierâ??s order must be attached; and

·       Duly completed General 80 form and Indemnity Bond form (UMA-8) signed before a Sessions Court Judge, Magistrate or Commissioner for Oaths, applicant and witness with a RM10 revenue stamp endorsed by Inland Revenue Board (IRB) for each of the UM.

Note: ORIGINAL documents must be submitted via counter/registered post within 7 working days upon submission of online application

1.     Form UMA-7 via eGUMIS

2.     Latest passport and the old passport when transaction has been made in Malaysia for non-Malaysian citizen certified by Public Notary/ Consulate Officer for the Country

3.     A copy of the front page of an active account passbook/bank statement of the applicant (clearly stated the applicant's full name, account number, bank's name, bank's address and national clearing code (FW/SC)/ Swift Code) (payment will be credited to the account)

4.     Following documents:

                         i.         The ORIGINAL document (e.g bank account passbook/fixed deposit certificate etc); or

                        ii.         The ORIGINAL confirmation letter from the company/firm which surrendered the Unclaimed Moneys to Registrar (if the original document is unavailable); and

                       iii.         Other documents as per type of Unclaimed Moneys

Note: ORIGINAL documents must be submitted via counter/registered post within 7 working days upon submission of online application

1.     Form UMA-7 duly completed and signed by the authorized company�??s offi­cer, stating his name and designation, and affixed with the company�??s/firm�??s offi­cial seal.

2.     An authorization letter for the company�??s offi­cer signing the application form together with a copy of the offi­cers identity card and work pass (if available).

3.     A copy of the certificate of registration of the company/firm and change of name (if applicable).

4.     A copy of a bank statement (active current account) bearing the company�??s full name, account number and bank�??s name or account active confirmation letter from the bank (payment will be directly credited into the account).

5.     The original document (e.g.: bank account passbook/fixed deposit certificate etc).

6.     A confirmation letter from the company which surrendered the UM to the Registrar (if applicable) or if the UM�??s details are incomplete.

Note: ORIGINAL documents must be submitted via counter/registered post within 7 working days upon submission of online application

1.     Form UMA-7 duly completed and signed by the authorized companyâ??s offi­cer, stating his name and designation, and affixed with the companyâ??s/firmâ??s offi­cial seal.

2.     An authorization letter for the companyâ??s offi­cer signing the application form together with a copy of the offi­cers identity card and work pass (if available).

3.     A copy of the certificate of registration of the company/firm and change of name (if applicable).

4.     A copy of a bank statement (active current account) bearing the companyâ??s full name, account number and bankâ??s name or account active confirmation letter from the bank (payment will be directly credited into the account).

5.     Either two (2) out of three (3) of the following documents:

         i.     The ORIGINAL banker's cheque/bank draft/cashier's order;

        ii.    The ORIGINAL customer's copy of the Remittance Application Form for the banker's cheque/bank draft/cashier's order with the clear banking transaction information printed on the copy;

   iii.   The ORIGINAL confirmation letter from the bank which surrendered the Unclaimed Moneys bearing the details in a prescribed format.

Note: 

·       In the event that the original bank draft or banker's check made in the name of the Director-General of Immigration, Director-General of Inland Revenue Board or Director-General of Public Sector Home Financing Board or any Government Agencies cannot be submitted, the applicant must obtain a waiver from the Headquarters of the respective agencies. 

·      If document (i) and (ii) could not be provided, a release letter from applicant/recipient of the bankerâ??s cheque/bank draft/cashierâ??s order must be attached; and

·       Duly completed General 80 form and Indemnity Bond form (UMA-8) signed before a Sessions Court Judge, Magistrate or Commissioner for Oaths, applicant and witness with a RM10 revenue stamp endorsed by Inland Revenue Board (IRB) for each of the UM.

Note: ORIGINAL documents must be submitted via counter/registered post within 7 working days upon submission of online application

1.     Form UMA-7 duly completed and signed by the authorized companyâ??s offi­cer, stating his name and designation, and affixed with the companyâ??s/firmâ??s offi­cial seal.

2.     An authorization letter for the companyâ??s offi­cer signing the application form together with a copy of the offi­cers identity card and work pass (if available).

3.     A copy of the certificate of registration of the company/firm and change of name (if applicable).

4.     A copy of a bank statement (active current account) bearing the companyâ??s full name, account number and bankâ??s name or account active confirmation letter from the bank (payment will be directly credited into the account).

5.     A letter of clarification in relation to the application.

6.     A confirmation letter regarding the surrender and information on the UM.

7.     Proof of payment which has been certified by the companyâ??s offi­cer.

8.     A copy form UMA-3 certified by the companyâ??s o­fficer.

9.     Duly completed General 80 form and Indemnity Bond form (UMA-8) signed before a Sessions Court Judge, Magistrate or Commissioner for Oaths, applicant and witness with a RM10 revenue stamp endorsed by Inland Revenue Board (IRB) for each of the UM.

Note: ORIGINAL documents must be submitted via counter/registered post within 7 working days upon submission of online application

Application form, the Bankruptcy Bond form and the example of the company/firm confirmation letter can be downloaded via tab "Download"

The registrar will issue a query letter stating the incomplete document and returning all the supporting documents along with the application form to the applicant.

To make an online UM submission, first company/firm shall make UM payment via the eGUMIS Portal. Once the payment is successful, company/firm shall upload the encrypted softcopy of UM Register. UM Register must be prepared according to the format specified by the UM Registrar

Online UM submission can only be made by a company/firm who has applied for the eGUMIS Portal access by submitting UMA-1 form to the Registrar of UM.

To register as a user for the eGUMIS Portal, the company/firm must complete UMA-1 form. The form can be downloaded from the following link: http://www.anm.gov.my/index.php/en/khidmat/wang-tak-dituntut. Completed UMA-1 form must be submitted to the Registrar of UM. The Registrar will send temporary ID and password to the authorized officer(s) of the company/firm by e-mail.

Document that need to be uploaded is encrypted softcopy of UM Register. Company/firm shall use encryption key set by the Registrar of UM.

Format and guidelines for the preparation of the UM Register can be downloaded from the following link: http://www.anm.gov.my/index.php/en/khidmat/wang-tak-dituntut.

All application for encryption key shall be e-mailed to akaun.bwtd@anm.gov.my.

The official receipt can be downloaded via the eGUMIS Portal only after the online UM submission is successful, processed and accounted for by the Registrar of UM.

If the company/firm encounters any technical difficulties when performing online UM submission, the company/firm shall contact:

Account Unit

Bahagian Pengurusan Wang Tak Dituntut

Jabatan Akauntan Negara Malaysia

Aras 1, Blok Utara, Perbendaharaan 2

Kompleks Kementerian Kewangan

No. 7 Persiaran Perdana

Presint 2

62594 Putrajaya

akaun.bwtd@anm.gov.my